Privacy Policy | Te Ora Hou Northland

Te Ora Hou Northland Privacy Statement

Te Ora Hou Northland respects your privacy and is committed to protecting the personal information of the rangatahi, whānau, staff, volunteers, and community members we work with.

This statement explains how we collect, use, store, and protect personal information in accordance with the Privacy Act 2020.

What Information We Collect

We may collect personal information when you:

participate in our programmes or services
contact us for support or information
register for events or activities
apply for employment or volunteering
use our website or online forms

The information we collect may include:

name and contact details
demographic information
information about participation in our programmes
information needed to provide support services
feedback or survey responses

We only collect information that is necessary for the services we provide.

How We Use Your Information

We collect and use personal information to:

provide youth and whānau support services
communicate with participants and families
manage programme participation
ensure safety and wellbeing
improve our services and programmes
meet legal and reporting obligations

Where possible, information used for reporting or evaluation is de-identified.

Who We May Share Information With

In some situations, we may need to share information with:

trusted partner organisations involved in supporting rangatahi or whānau
government agencies where required by law
funders who require reporting on programme outcomes (usually anonymised)

We only share information when it is necessary, appropriate, and lawful.

How We Protect Your Information

We take reasonable steps to protect personal information from loss, misuse, or unauthorised access. These steps include:

secure digital systems
controlled staff access to information
confidentiality expectations for staff and volunteers
safe storage and disposal of records

Accessing or Correcting Your Information

You have the right to request access to personal information we hold about you and to request corrections if it is inaccurate.

To make a request, please contact us using the details below.

Privacy Concerns or Complaints

If you have concerns about how your information has been handled, please contact us first so we can work with you to resolve the issue.

If the issue cannot be resolved, you have the right to contact the Office of the Privacy Commissioner.

Te Ora Hou Northland
104 Corks Road
northland@teorahou.org.nz
Phone: (09) 4385556